We are committed to providing you with high-quality products and services. If you are not satisfied with your purchase, please refer to the following return and service cancellation policies and guidelines.

1. Timeframe for Returns and Service Cancellations

Product Returns

  • You may request a return within 30 days of receiving the product.
  • Products must meet the return requirements outlined below.

Service Cancellations

  • 7-Day Free Trial Period:
    • Services include a 7-day free trial, during which you can cancel without any charges.
  • Post-Trial Period:
    • You may cancel the service at any time.
    • Billing Method: Services are charged on a monthly basis. Any usage beyond 1 day in a month counts as a full month.
    • Charges will be deducted for full months used.

2. How to Initiate Returns or Cancellations

Submission Process

  • Contact Methods:
    • Email us at: [email protected]
    • Email Subject: Use the subject line “Return Request – Order #XXXX” to help us process your request promptly.

Required Information

  • Order Number: Include your order number, e.g., #12345.
  • Details: Specify whether you are returning a product, canceling a service, or both.

Reason for Request

  • Quality Issues: Provide a detailed description along with photos or videos.
  • Non-Quality Issues: Briefly explain the reason (e.g., not meeting expectations).
  • Contact Information: Include a valid email address and phone number for follow-up communication.

3. Return Requirements

Product Condition

  • Products must be fully functional with no significant damage or wear.
  • All original accessories and components (e.g., chargers, manuals) must be included.
  • Missing original packaging may incur a 10% repackaging fee.

Packaging

  • Use the original packaging or protective materials (e.g., foam, bubble wrap) to prevent damage during transit.
  • Ship using a trackable shipping service, and consider purchasing insurance for added security.

Prohibited Damage

  • Products must not show signs of intentional damage, such as water or oil exposure, dismantling, bending, or deep scratches.

4. Refund Calculation

Refund Principles

  • Refunds are based on the total discounted price you paid, adjusted for the value of used products and services.

Example Calculation

  • Original Product Price: $199.99
  • Service Price: $29.98/month × 12 months = $359.76
  • Shipping Fee: $10.00
  • Total Original Price: $199.99 + $359.76 = $569.75
  • Discount Applied: $170
  • Total Payment: $569.75 – $170 = $399.75

Refund Rules

  • Quality Issues:
    • Product: Full refund of the product’s original price ($199.99).
    • Shipping Fee: Refunded in full ($10.00).
    • Service: Deducted based on full months used.
    • Total Refund = Payment Amount – Value of Used Products and Services.
  • Non-Quality Issues:
    • Service-Only Cancellations:
      • During the free trial period (first 7 days): Full refund of service fees, no charges applied.
      • Post-trial period: Deducted based on full months used.
    • Product and Service Returns:
      • Product: Refund the product price if it meets return requirements.
      • Shipping Fee: Deducted ($10.00).
      • Service: Deducted based on full months used.

Examples:

  • Used for 15 Days, Returning Product and Service:
    • Shipping Fee: $10
    • Service Fee: $29.98 × 1 = $29.98
    • Refund = $399.75 – $10 – $29.98 = $359.77
  • Used for 5 Months, Returning Product and Service:
    • Product Value: $199.99
    • Shipping Fee: $10
    • Service Fee: $29.98 × 5 = $149.90
    • Refund = $399.75 – $199.99 – $10 – $149.90 = $39.86

5. Shipping Fee Policy

Returns for Shipped but Undelivered Products

  • You are responsible for a $25 return shipping fee, which will be deducted from your refund.

Return Shipping Costs

  • Non-Quality Issues:
    • Buyer covers return shipping costs using a trackable shipping service (e.g., UPS, FedEx, USPS Priority Mail International®). Insurance is recommended.
  • Quality Issues:
    • Buyer initially covers shipping costs. Upon receipt of proof, we will reimburse the expense.

6. Return Process

Step 1: Initiate Request

  • Submit your request via email with the subject “Return Request – Order #XXXX.”
  • Include order number, return/cancellation details, reason, and contact information.

Step 2: Await Confirmation

  • Response Time: We will respond within 2 business days.
  • Confirmation: We will review your request and provide specific instructions.

Step 3A: Service-Only Cancellations

  • Free Trial Period: Cancel at no charge.
  • Post-Trial Period: Refunds are calculated based on full months used.
  • Refund Processing: Refunds will be initiated within 3-5 business days after confirmation.

Step 3B: Product and Service Returns

  • Prepare Product: Ensure the product meets return requirements. Use proper packaging to prevent damage.
  • Ship Product: Use a trackable shipping service and email us the tracking information.
  • Inspection and Refund:
    • We will inspect the product within 5 business days of receipt.
    • Refunds will be initiated within 3-5 business days after inspection approval.

7. Contact Information

8. Additional Notes

  • Refund Method: Refunds will be returned to the original payment method within 5-7 business days (bank processing times may vary).
  • Record Retention: Keep all return-related records (e.g., shipping documents, emails) until your refund is completed.
  • Environmental Responsibility: Use original or eco-friendly packaging materials whenever possible to support sustainability.

9. Legal Disclaimers

  • Consumer Protection: This policy does not affect your statutory rights under applicable federal or state laws.
  • Legal Compliance: Our return policy complies with all relevant federal and state regulations.
  • Dispute Resolution: If you have concerns about this policy or its implementation, contact our customer service team first for resolution.

10. Effective Date

This policy is effective from December 10, 2024.

Updates: Any updates to this policy will be published on our website with the revised effective date.

Thank you for choosing our products and services! For any questions or assistance, please contact our customer support team. We are dedicated to providing excellent service and support.